Frequently Asked Questions

Everything you need to know about Aeryn™, our hydration vest, and your order.
What is the capacity of the Aeryn™ Running BackPack?

The BackPack offers a 5L capacity with 9 storage compartments, giving you plenty of room for hydration, your phone, keys, snacks, and other running essentials without unnecessary bulk.

Does the hydration BackPack come with bottles or a bladder?

It depends on the package you choose. You can order the vest only, the BackPack with a 2L hydration bladder, the BackPack with two 500ml soft flasks, or the complete set with both hydration options.

Is the BackPack adjustable?

Yes. The adjustable fit is designed for chest measurements from approximately 68–130 cm, helping keep the vest secure and comfortable while running, hiking, or cycling.

Is it suitable for long runs and outdoor activities?

Yes. At only 190g, the vest combines a lightweight design with breathable mesh and practical storage, making it ideal for running, trail running, hiking, cycling, and other outdoor activities.

Do I need to have an account to order?

No, you can also place an order as a guest. However, creating an account gives you access to quicker checkout, order history, status updates, future promotions, and discounts.

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, Discover and American Express, as well as supported express payment options such as PayPal.

How secure is my online order?

Your payment information is protected through secure SSL encryption. Payment details are securely transmitted to the payment provider for authorization and are not stored directly on our servers.

Are there any exchange rates?

If your payment method uses a different currency, your card issuer or payment provider may convert the transaction using their applicable exchange rate at the time of processing.

How do I set my shipping address?

Enter your complete delivery information during checkout. Make sure all details are accurate, including your street address, postal code, city, country, and contact information.

Can I change my shipping address after placing an order?

If you need to update your address, contact us as quickly as possible. Once an order has already been processed or shipped, we may no longer be able to change the delivery address.

How long does shipping take and how can I track my package?

Delivery time depends on the shipping option selected at checkout. Once your order has shipped, you will receive tracking information by email so you can follow your package.